Responsible Gaming
In Canada, we promote responsible gaming so play stays entertainment-first and within your means. We aim to reduce potential harm by offering practical tools and clear guidance for safer play.
Navigation
For most players, gambling is a recreational activity. For a smaller group, it can become harder to keep control—so we keep support options and responsible gaming features easy to find and use.
Signs you may need a pause
- Spending more money or time on gaming than you planned.
- Chasing losses by continuing play to recover lost funds.
- Borrowing money, selling belongings, or neglecting responsibilities to gamble.
- Hiding gambling activity from family or friends.
- Feeling stress, anxiety, or depression linked to gambling.
Within Your
Responsible gaming means staying aware of your choices and keeping play aligned with your budget. Setting limits upfront helps you keep decisions steady, even when emotions or momentum pick up.
Tools to control your play
| Method | Notes | Notes |
|---|---|---|
| Deposit limits | Set daily, weekly, or monthly caps on how much you can add. | Adjust anytime in your account settings. |
| Session limits | Limit the amount of time you spend in a single session. | Helps keep play structured and intentional. |
| Loss limits | Restrict the amount of funds you can lose over a chosen period. | Supports staying within your means. |
| Reality checks | Receive notifications at intervals showing how long you have played. | Builds awareness during active sessions. |
| Self-exclusion | Temporarily or permanently suspend your account for a break. | Best when play stops feeling enjoyable or manageable. |
| Account settings | Manage or adjust all available limits directly in your profile. | If you need guidance, contact [email protected]. |
How to set limits
You can manage or adjust your limits in your account settings. If you’d like help applying a deposit limit, loss limit, session limit, or self-exclusion, our support team can assist at [email protected].
You Can
Keeping gambling fun and safer often comes down to simple habits. Choose limits that match your budget and available time, and use reality checks to stay aware of how long you’ve been playing.
Parents and guardians
We take the protection of minors seriously. We use industry-standard verification processes to help prevent underage access, and we encourage parents to use parental controls on devices and discuss gambling risks at home.
Privacy during interventions
Personal data related to responsible gaming tools and interventions is handled according to our Privacy Policy. This supports confidentiality while delivering the options you choose to use.
Tournaments Lotteries
Whether you prefer casino games, sport, cybersport, promo activity, tournaments, or lotteries, responsible gaming principles stay the same: set boundaries first, and treat play as entertainment—not a way to recover losses.
Support in Canada
If you’re concerned about your gambling behaviour or want additional support in Canada, these organizations can help:
- ConnexOntario 1-866-531-2600 — Information and referral for people with gambling problems.
- Canadian Centre on Substance Use and Addiction — Gambling support resources and guides.
- Gamblers Anonymous Canada — Peer support meetings for problem gamblers.
Staff training and conduct
All staff receive training in responsible gaming best practices, including how to identify and support players who may be at risk. We also maintain policies designed to align with Canadian expectations around responsible gambling.
If you’d like to review or adjust your settings, start with your account limits and choose the option that best fits your situation.